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   Terms of Business

Ordering

Order and payment facilities are available online, or alternatively you can order and pay via phone or email.  Simply call us on 0432 428 104 during our business hours Monday to Friday (9am – 6pm) and Saturdays (9am – 12pm). If there is no reply please leave a message and we will call you back. 

Alternatively email us at info@beginninggreen.com.au

 

Payment

All prices are quoted in $AUD and include Goods and Services Tax (GST).

We accept payments via PayPal, direct deposit, cheque (must be cleared before goods are sent, please make cheques payable to Beginning Green and include your invoice number when posting), and Australia Post money order. Bank account details will be listed on your invoice when you select the Direct Deposit option at checkout.  EFTPOS facilities are available at our show room.

Credit card details are destroyed after processing, we do not keep this information on record. For more information on PayPal please visit www.PayPal.com.au

Beginning Green does not offer credit terms or run accounts. Goods will only be dispatched upon receipt of payment in full.

 

Order Changes

As Beginning Green aim to dispatch your order as soon as possible we ask that changes to orders are not made. In the instance that a change is made, dispatch of your order may be delayed.

We are unable to accept cancellations or changes for products that have been shipped.

 

Special Orders

Beginning Green strive to keep up to date with market developments; however we welcome suggestions for new products to add to our range.  Please email us at info@beginninggreen.com.au

 

Returns & Exchange Policy

If you would like to speak to one of our team regarding a return or exchange please email us at returns@beginninggreen.com.au Beginning Green endeavours to provide high quality products. If an item does not meet your expectation, we will gladly issue a replacement, exchange or refund your money  (less a 10 percent restocking fee on refunded products) within 14 days of purchase. Your original invoice must be presented and returned goods must be in the original, undamaged packaging, suitable for re-sale (unwashed and unused).

Exchanges or replacement items do not incur the restocking fee. Unless Beginning Green made a mistake with your order, you are responsible for return and exchange shipping charges.

If any product is faulty please let us know immediately (before wash and use) and we will exchange it for you upon presentation of your original invoice within 30 days of purchase. Unfortunately we cannot accept returns of products if they have been washed or used.  Please ensure that you are satisfied with the product prior to washing and use. If problems arise when using our products please email us as we may be able to provide an easy solution.

 

Return Exceptions – The exception to the above policy applies to sale and discontinued items, which cannot be returned or exchanged.

 

Restocking Fees - Restocking fees cover administrative costs and bank transaction fees.

Please note, some manufacturers of modern cloth nappies may offer an extended warranty period on their product. Refer to Warranty section below for further information.

You are welcome to return online purchases in any of the following ways:

In Person - Present your invoice at our Aspendale Show Room; please email us at returns@beginninggreen.com.au  to arrange a suitable time.  If applicable, please ensure you also bring the credit card used to make the purchase.

By Post – Please contact us by email (returns@beginninggreen.com.au) to receive a Returns Form, a Return Authorisation Number and our postal address.

Please note: Beginning Green is not liable for the loss of products being returned. We recommended the use of registered mail for any products being returned.

Beginning Green will pay shipping charges if you have received faulty or incorrect goods.  All other returns are shipped and handled at the customer's own cost and must meet the above mentioned terms and conditions.

 

Warranty

Some items stocked by Beginning Green are covered by a manufacturer’s warranty. Please contact us at returns@beginninggreen.com.au to discuss a return or exchange. Please note: should an item be covered by the manufacturer’s warranty, it is a requirement of the manufacturer that your purchase invoice is retained and presented to verify the date of purchase.

 

Accessing your online information

Information provided by you online can be viewed and updated by logging into our website www.beginninggreen.com.au  or by contacting our service team at any time.  To update, verify, or correct your personal details via our service team please contact us at info@beginninggreen.com.au  or by telephone on 0432 428 104 during office hours. 

 

Privacy Policy

Beginning Green respects your privacy and endeavours to ensure that details you provide are strictly used only to process and dispatch your order, or to keep you up to date with What’s Happening at Beginning Green. Your personal information will be used with care to deliver you a service or perform other necessary business functions and activities. Personal details will not be exchanged, sold or disclosed except as part of business function, such as a delivery company or unless required by law. 

Non-personally identifiable information, such as our most popular products, may be collected, stored or accumulated when using this website.

 

Changes to our Privacy Policy

We reserve the right to change our privacy policy by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any updates or modifications. Your continued use of our services after changes have been made on our websites indicates your acceptance of such.

 

Environment & Social Policy

In the interest of the environment we only use 100 percent post consumer recycled paper and vegetable based inks on our printed materials.

We strive to reduce our environmental footprint where possible and look to source products that are re-usable and produced in an environmentally responsible manner. We endeavour to supply certified organic products where available. Where possible we endeavour to support local businesses with similar environmental values as Beginning Green.

Two percent of all sales made through our website are donated annually to environmental conservation. Please see further information on our website for the charity Beginning Green is supporting this financial year.

 

Disclaimer

While we endeavour to ensure the information contained on this website and within our product advice and marketing information is accurate, we are not liable to any entity with respect to any misleading information, inaccuracy, damage or loss caused indirectly or directly by the information contained on this site or within product advice and marketing information.

We endeavour to provide products that are safe and healthy; however we are reliant on the accuracy of information provided by the manufacturer and/or wholesaler. Customers are responsible for determining whether a particular product is fit and safe for its purpose or use. 

 

Terms and conditions

By accessing and purchasing from Beginning Green you agree to be bound by these Terms, Conditions and Policies.

Beginning Green may amend these Terms, Conditions and Policies from time to time with amendments becoming effective immediately. Your business with Beginning Green and your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms, Conditions and Polices, as amended.

No responsibility or liability will be assumed for any damages to, or viruses that may infect your computer equipment and other property by accessing, browsing, downloading or utilizing this website in any way.

The use of this website shall be governed in accordance with the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and pursue any legal action exclusively within the jurisdiction of the courts of Australia.

Any links from our website to other websites is by no means an endorsement of these sites and Beginning Green bears no responsibility or liability for these websites and their content.

Beginning Green reserves the right to refuse to supply to persons or companies at its own discretion.

 

Copyright

All contents of this website, including but not limited to the site design, Beginning Green logo, text, graphics, product descriptions, promotional material and images are the property of Beginning Green and are protected by the Copyright Laws of Australia and by international copyright laws. All rights are reserved. 

All products are subject to the copyright of their respective owners.  All logos and trademarks are the property of their respective owners.

The material contained in this web site may not be copied, reproduced or re-used, without the prior written consent of Beginning Green.